As part of the service we provide you may be asked to give personally identifiable information about yourself, including your name, email address, physical address and telephone number.
We would never share any of your contact or personal details with another party without your express permission.
Are my medical records kept confidential?
Your records are treated with the upmost respect and confidentiality. We have a centralised record system which means all practitioners keep their information in one place. This makes it easier to coordinate your care and easier for us to keep it securely. Under no circumstances will your information be released to anyone without your prior written consent.
Security Policy – Online Purchases
If you choose to pay your membership subscription, yopa passes, course or workshop payments or practitioner fees online using your Mastercard or Visa card, we advise that your credit card details will not be seen or collected or stored. Instead, you will be temporarily redirected Ezidebit, a secure server page which will collect your financial details using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. When viewing a form that is using SSL encryption, your web-broswer should display a padlock symbol and the address of the webpage should commence with https://. If you have any questions or concerns regarding our security policy, please contact us by email.
Our Site may contain links to other websites not maintained by us. Other websites may also reference or link to our Site. We are not responsible for the privacy practices or the content of such other websites.
Changes to Policy; Opt-Out Process
If at any time in the future we plan to use Personal Information in a way that differs from this policy, we will post such changes here and provide you the opportunity to opt-out . Your continued use of the Site following the posting of any changes to this policy means you accept such changes. If you receive an unwanted email from us, you can simply click on the link to unsubscribe at the bottom of the email. If the email does not have an unsubscribe link, please just reply and ask not to receive future emails. We will process your request within a reasonable time after receipt.
Communications with Us
By providing your email address to us, you expressly consent to receive emails from us. We may use email to communicate with you, to send information that you have requested or to send information about other products or services developed or provided by us, provided that we will not give your email address to another party to promote their products or services directly to you.
For questions or concerns relating to privacy, we can be contacted at: [email protected]
Making a complaint
If you have a complaint about any aspect of our goods or services, you should contact us on the address above. Depending on the complexity of your complaint, we will consider and respond to it within 3 days. We will use our best endeavours to resolve any complaint to your satisfaction. However, if you are not satisfied with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further www.privacy.gov.au